Delivery Policy

Payment Confirmation

The service will be delivered after the payment is made through the Payment Gateway.Confirmations will reach our customers by Email or SMS and sometimes by both these mediums. The Email or SMS would be delivered instantly to the customers.

Cancel and Refund

After 24 hours of booking most of the confirmed reservations are not refundable. However, cancellations are accepted up to 10 days before the scheduled travel. Through contacting Travelini customer care offices, the cancellation may be accepted, through email and telephone requests only. Refunds are allowed under the following conditions:

  • A telephone and cancellation request has been lodged with our customer care office and fare regulations permits such cancellations and refunds.
  • The case is not a “no show”. Cancellation made after the flight time are not acceptable.
  • The Travel Supplier has granted Travelini cancellation and refund waivers.

Even when refund applications are accepted, Travelini is not in a position to determine how long the refund process will take. We will confirm the receipt of cancellation notice via email and issue you with a tracking number. We will contact the responsible Travel Supplier to work out the modalities of the refund depending on their specific guidelines in relations to your refund application. Processing of this request is entirely dependent on the specific supplier. After the receipt of the refund approval from the supplier, additional time may be required for the refunded amount to reflect in to your credit card statement. Generally, a duration of up to 90 days from the day you lodge your refund application is needed to view the refund in your statement.

Refunds will be made onto the original mode of payment.

The process is also subject to the applicable Post Ticketing fees – evaluated after the supplier authorization or waiver receipt – will be charged by us to cover the administrative costs.

Individuals / Groups eligible for our Compassion Exception Policy are entitled to some waiver.

During your request for Service Element(s) cancellation, Travelini may provide you with a unique password for travel cancellation purposes. The password should be issued to your travel agents assisting in the cancellation process, in order to finalize the process. Further, a link to initiate a self-cancellation process will also be provided for this purpose.

Do note that this password is valid for only 3 hours during which time you must complete your cancellation procedure. Otherwise, you will have no other choice but to call the customer care for another cancellation password after the expiry of the 3 hours.

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